Policy

At Soul Studio, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our services, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By engaging with our services, you agree to the collection and processing of your personal data as described in this policy.

1. Data Controller Information

Soul Studio is the data controller for your personal data. This means that we are responsible for ensuring that your personal information is handled in accordance with this Privacy Policy.

Company Name: Soul Studio
Email Address: info@soulstudioitaly.com

For any questions regarding this Privacy Policy or to exercise your data protection rights, please contact us at the contact details provided above.

2. Categories of Personal Data We Collect

In order to provide our wedding photography and videography services, we collect and process the following categories of personal data:

Personal Identification Information: Name, surname, email address, phone number.
Event Details: Wedding date, location, theme, and preferences regarding photography and videography.
Financial Information: Payment details (e.g., bank account or credit card information) provided via secure payment systems.
Photographs and Videos: Images and videos captured during the wedding or event.

3. Legal Basis for Processing Your Data

We process your personal data on the following legal grounds:

Contractual Necessity: To perform our contractual obligations and provide the services you have requested (i.e., photography and videography services).
Consent: For specific purposes, such as receiving marketing communications or using your images for promotional purposes (which can be withdrawn at any time).
Legitimate Interests: In certain cases, we may process your data for legitimate business interests, such as ensuring customer service and improving our services.
Legal Obligations: We may process your personal data to comply with legal requirements, such as accounting and tax obligations.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To Provide Our Services: We use the data to arrange and deliver wedding photography and videography services, create and deliver photographic and video materials, and communicate with you regarding your event.
To Process Payments: We use your payment information to process payments, issue invoices, and manage billing.
To Communicate with You: To contact you for service-related matters, including event details, payment processing, and customer service.
Marketing and Promotions: With your consent, we may use your contact details to send you marketing materials, special offers, or information about new services. You have the right to withdraw consent at any time.

5. How We Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. These measures include encryption, access controls, and secure storage systems to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your personal data with trusted third parties in the following situations:

Service Providers: We may share your data with third-party service providers, such as payment processors, cloud storage providers, and printing companies, who help us provide our services. These providers are required to use your personal data only to the extent necessary to provide their services and are contractually bound to safeguard your data.
Legal Obligations: We may disclose your data if required by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud.

7. Transfers of Data Outside the European Economic Area (EEA)

In certain cases, your personal data may be transferred to and stored on servers outside the European Economic Area (EEA), including cloud service providers located in non-EEA countries. If your data is transferred outside the EEA, we ensure that appropriate safeguards are in place to protect your data, in accordance with GDPR requirements (e.g., Standard Contractual Clauses, Privacy Shield Framework, etc.).

8. Data Retention Period

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. This includes:

Client Data: We will retain client contact information for as long as necessary to provide services and fulfill contractual obligations.
Photographs and Videos: We will retain your images and video footage for the duration of the contractual relationship and for a reasonable period thereafter, unless you request deletion of these materials.

Once your personal data is no longer required for the purposes it was collected, it will be securely deleted or anonymized.

9. Your Data Protection Rights

As a data subject, you have several rights under the GDPR:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
Right to Data Portability: You have the right to request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data, including for marketing purposes.
Right to Withdraw Consent: If we process your personal data based on your consent (such as for marketing communications), you have the right to withdraw consent at any time.

To exercise these rights, please contact us using the contact details provided above. If you feel that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your country.

10. Use of Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files placed on your device that help us remember preferences and provide personalized content. You can control cookies through your browser settings, but please note that blocking cookies may affect your ability to use certain features of our website.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website. Please review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us:

Email: info@soulstudioitaly.com